Troubleshooting

Create an account

It’s very simple to be a part of the Fit Radio Family. Just follow the steps below and then you’ll be ready to listen to exhilarating mixes and motivating workouts!

Sign up with your email address:

  1. Go to Fitradio.com/signup.
  2. Enter your First Name and Last Name in the indicated fields.
  3. Enter your Email.
  4. Enter a Password that is 8-20 characters long.
  5. Confirm your Password.
  6. Click Sign Up.

Sign up with your Facebook account:

  1. Go to Fitradio.com/signup.
  2. Click SIGN UP WITH FACEBOOK.
  3. Enter your Facebook account information and click Log In.

If your email address is already in use, you will receive an error message. But no worries, just head to https://fitradio.com/forgotpassword to receive instructions on how to reset your password.


Forgot your Password

Don’t worry, it’s an easy fix.

  1. Go to Fitradio.com/forgotpassword.
  2. Enter the email address associated with your account.
  3. Check your email for instructions on how to reset your password.

If you did not receive an email, try checking your spam folder. Still don’t see an email? We can help you, just email us at team@fitradio.com.


Change your Password

From the app:

  1. Go to your settings (icon).
  2. Click Edit Profile.
  3. Select CHANGE PASSWORD.
  4. In the Password box enter your new password.
  5. In the Confirm Password box enter your new password again.
  6. Click UPDATE.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Select CHANGE PASSWORD.
  4. In the Password box enter your new password.
  5. In the Confirm Password box enter your new password again.
  6. Click UPDATE.

Manage your Subscription

  • Android: 
    1. Open the Google Play app
    2. At the top right, tap the profile icon
    3. Tap payments & subscriptions (choose subscriptions)
    4. Select the FITRADIO subscription
    5. Tap cancel subscription 
  • Apple:
    1. Open the App Store app
    2. Tap your name
    3. Tap Subscriptions
    4. Tap on your FITRADIO subscription
    5. Tap Cancel Subscription 
  • Amazon Payments: 
    1. Go to Your Memberships and Subscriptions in Amazon
    2. Select Manage Subscription next to the FITRADIO subscription
    3. Select the link under Advance Controls that the subscription page opens. From there, you can cancel the subscription. 
  • Stripe:
    1. Go to Profile Settings in the FITRADIO app
    2. Select “Edit Profile”
    3. Select “Account Info”
    4. Select “Manage Account”
    5. Select “Cancel Plan” 

NOTE: We cannot cancel the purchase for you, it must be done through your account with Google, Apple, Amazon, or Stripe.


Turn off Explicit Mixes

From the app:

  1. Go to your settings.
  2. Next to Hear Explicit Mixes: YES press the orange oval.
  3. Now you will see Hear Explicit Mixes: NO and a gray oval.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Select PREFERENCES.
  4. Under Explicit Mixes press the “ON” oval.
  5. Now you should see the “OFF” gray oval.

Unsubscribe from Emails

From the app:

  1. Go to your settings (icon).
  2. Under Get Fit Radio Updates uncheck Newsletter.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Click the drop down menu (icon).
  4. Select PREFERENCES.
  5. Under Get Fit Radio Updates uncheck Newsletter.

What is the pop-up about going over my hours?

We offer three levels of service, one for individuals, one for coaches and trainers, and the other for gyms. Individuals are allotted up to 35 hours per month of usage, anything beyond thirty five hours requires a professional version of our app. For extreme athletes who train multiple hours per day, we do offer exceptions on a case by case basis, to be considered please email team@fitradio.com


What is the difference between your Business Tier and Personal Tier? 

Our business tier comes with unlimited usage, hundreds of hours of specialized fitness content across multiple class types, concierge technology support, and several specialized genres dedicated to instructors and unique class types.


Can I play FITRADIO music on two different devices at the same time?

We sorry, but like other services, a FITRADIO account can only be accessed by one device at a time simultaneously.


Do I need Music Licensing for my gym or studio?

For music to be legal at your place of business, you need a commercially licensed music service and to obtain a Public Performance Music License to play music in a public setting. To obtain your music license, you can file the paperwork directly with the performance rights organizations (ASCAP, SESAC, BMI, GMR), or we can manage your licenses for you with our Commercial Business subscription. If you would like us to manage your music licensing, we would roll your fees into your monthly subscription and pay the performance rights organizations on your behalf. If you have any additional questions or would like to have your rates calculated, please contact Ellen Phonn at Ellen@fitradio.com


How do I request a refund?

Like other music apps, we are not able to offer a refund. That said, you can cancel our service anytime and as long as you cancel within twenty four hours of your billing date you will not be billed.