Troubleshooting

Need Help?

Create an account

It’s very simple to be a part of the Fit Radio Family. Just follow the steps below and then you’ll be ready to listen to exhilarating mixes and motivating workouts!

Sign up with your email address:

  1. Go to Fitradio.com/signup.
  2. Enter your First Name and Last Name in the indicated fields.
  3. Enter your Email.
  4. Enter a Password that is 8-20 characters long.
  5. Confirm your Password.
  6. Click Sign Up.

Sign up with your Facebook account:

  1. Go to Fitradio.com/signup.
  2. Click SIGN UP WITH FACEBOOK.
  3. Enter your Facebook account information and click Log In.

If your email address is already in use, you will receive an error message. But no worries, just head to https://fitradio.com/forgotpassword to receive instructions on how to reset your password.


Forgot your Password

Don’t worry, it’s an easy fix.

  1. Go to Fitradio.com/forgotpassword.
  2. Enter the email address associated with your account.
  3. Check your email for instructions on how to reset your password.

If you did not receive an email, try checking your spam folder. Still don’t see an email? We can help you, just email us at team@fitradio.com.


Change your Password

From the app:

  1. Go to your settings (icon).
  2. Click Edit Profile.
  3. Click the drop down menu (icon).
  4. Select CHANGE PASSWORD.
  5. In the Password box enter your new password.
  6. In the Confirm Password box enter your new password again.
  7. Click UPDATE.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Select CHANGE PASSWORD.
  4. In the Password box enter your new password.
  5. In the Confirm Password box enter your new password again.
  6. Click UPDATE.

Manage your Subscription

NOTE: We cannot cancel the purchase for you, it must be done through your account with Google, Apple, or Amazon.


Turn off Explicit Mixes

From the app:

  1. Go to your settings ().
  2. Next to Hear Explicit Mixes: YES press the orange oval.
  3. Now you will see Hear Explicit Mixes: NO and a gray oval.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Select PREFERENCES.
  4. Under Explicit Mixes press the “ON” oval.
  5. Now you should see the “OFF” gray oval.

Unsubscribe from Emails

From the app:

  1. Go to your settings (icon).
  2. Under Get Fit Radio Updates uncheck Newsletter.

From the website:

  1. Login to your account at Fitradio.com/login.
  2. Select the PROFILE tab at the top right of the screen.
  3. Click the drop down menu (icon).
  4. Select PREFERENCES.
  5. Under Get Fit Radio Updates uncheck Newsletter.